❓ Frequently Asked Questions
Prayer times seem incorrect — what should I check?
Go to Settings → Calculation Method and select the method recommended for your country (e.g. Diyanet for Turkey, Umm al-Qura for Saudi Arabia). Also verify your location is set correctly.
Notifications are not arriving. How do I fix this?
Make sure notification permission is granted in your device settings. On iOS go to Settings → Notifications → My Salah. On Android go to Settings → Apps → My Salah → Notifications. Also ensure Battery Optimization is disabled for the app.
The Qibla compass is pointing in the wrong direction.
Calibrate your compass by moving your phone in a figure-8 motion a few times. Make sure you are away from metal objects or magnets. The app shows true north bearing — make sure "Use True North" is enabled in your device compass settings.
How do I restore my Premium subscription?
Go to Settings → Premium and tap Restore Purchases. Make sure you are signed in with the same Apple ID or Google account used for the original purchase.
I want to cancel my subscription.
iOS: Go to Settings → Apple ID → Subscriptions → My Salah and cancel.
Android: Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → My Salah and cancel.
The Hijri date shown is off by a day.
The Hijri calendar can vary by ±1 day depending on moon sighting conventions in your country. Go to Settings → Hijri Adjustment and adjust by +1 or -1 day as needed.
How do I report a bug or suggest a feature?
Send us an email at support@mysalahapplication.com with a description of the issue, your device model, and iOS/Android version. Screenshots are very helpful.
Is my location data private?
Yes. Prayer times are calculated entirely on your device. Your location is never sent to our servers unless you explicitly use the Mosque Finder feature. See our
Privacy Policy for full details.